Mentoring and Coaching

What is Mentoring and Coaching?

Mentoring is a process of building workplace relationships to empower individuals… to develop personal and professional abilities, achieve performance goals at increasingly higher levels, and make progress toward their career goals.

Championing for Performance Improvement

The Effective Mentor…

·  Coaches and guides through open-ended questions.

·  Admits mistakes and shares failures.

·  Values trusting and responsible relationships.

·  Models organization’s culture, core beliefs, values, and tactics.

·  Demonstrates a commitment to culturally diverse relationships.

·  Incorporates a variety of thinking and skill sets into organizational strategies.

·  Demonstrates an authentic commitment of time, energy, planning and resources to mentoring.

·  Listens and understands.

Objectives-In this two-day course, participants will:

·  Gain awareness of the importance and benefits of mentoring as a supervisory/management role and responsibility.

·  Develop an understanding of…

– The mentoring process and how to use it to “grow” people and organizations.

– The critical success factors/competencies for effective mentoring.

·  Identify their own mentoring style and learn how to apply and adapt that style in different mentoring relationships. 

·  Learn specific tools and techniques to more effectively mentor their people.

Benefits?

·  For Mentee

Take charge of his/her own learning Advance his/her career Improve his/her performance

·  For Mentor/Manager

Improve organizational performance Feel pride in accomplishments of mentees

·  For Organization

Achieve organizational goals Build a learning organization Grow the business

What You’ll Leave With

Core Competencies for Effective Mentors:

Primary Tools for Effective Mentoring:

·  A systematic approach to understanding and applying your own mentoring style

·  A proven process for dealing with someone you need to mentor now

Guidelines for Performance Improvement

·  For setting S.M.A.R.T. goals

·  For coaching

·  For advising

·  For training

·  For advocating

What You’ll Experience

Module 1 - Developing a Mentoring Mindset

Provides an introduction to mentoring and coaching as critical success factors for managers. Major topics include:

·  What is “mentoring”?

·  The benefits of mentoring

·  Characteristics and core competencies of effective mentors

·  From performance management to performance empowerment

Module 2 - Your Mentoring Communication Style

Focuses on the impact of communication styles on effective mentoring and includes an individual assessment of each participant’s communication style preferences (preworkshop survey and analysis). Specific topics include:

·  Persona communication style matrix  Persona

·  Basic needs of each style

·  Behaviors associated with each style

·  Influencing others

·  Making decisions

·  Reacting to stress

Module 3 - Trust, Empathy, & Flexibility

Looks at three fundamental elements essential for effective mentoring. Topics include:

·  The Persona trust model

·  Four elements of trust

·  Ability for trust building

·  What Is empathy?

·  Flexibility and your communication style

Module 4 - Performance Improvement: Coaching & Counseling

Identifies key techniques required for effective coaching and counseling to improve people’s performance. Specific topics include:

·  S.M.A.R.T. goals

·  Motivating each style

·  The importance of feedback

·  How to give feedback

·  How to minimize the weaknesses of each style

Module 5 - Performance Improvement: Teaching, Role Modeling & Championing

Identifies key techniques required for effective teaching, role modeling, and championing to improve people’s performance.Specific topics include:

·  The learning process

·  How each style uses time

·  Questioning

·  Problem solving

·  Persona trust model

·  Championing

Module 6 - Mentoring Effectiveness

Reviews and concludes the course. Specific topics include:

·  Guidelines for effective

·  Traditional management vs. performance empowerment

·  The manager’s changing mentors role